What started off as a simple direct message request turned into an exercise of restraint, patients and ARGH!!!!!
I sent a direct message to Business Link via twitter asking them if they could tell me some much-needed information in relation to funding/grants for a new start-up i was considering, as well as details relating to ‘New Business’ support.
Within minutes of contacting them i got a response telling me to visit the Business Link website, which i did. When their homepage uploaded i was presented with lot’s of options and information, but i couldn’t find the answers to the two questions i had originally asked!
It was like they answer a question with a question! Or worse, made me play an online game of ‘We hide the information and you seek it…if you can!
I must state however, that i’m impressed with the speed of their response, the volume of information made available on the website, as well as the events designed to support businesses in Yorkshire. But, when you ask them for certain information why can’t they just tell you!?! Or why can’t the information you’re looking for be easily found on the site – i bet it’s not there:)
Anyway, rant over…i feel much better now. Don’t suppose anyone out their can help and point me in the right direction can they?